Create a new profile in Outlook
For staff that manages multiple email accounts, it is a best practice to create profile for each email accounts.
Note that if you are using shared folders, make sure that caching is turned off before going thru the following steps.
How to turn off cached mode for Shared Folders.
- From the Start Menu, select the Control Panel.
- In the upper right hand corner, use the "Search Control Panel" function to search "Mail"
- From the results, select "Mail (32 Bit)" (or "Mail (64 Bit)", if that is there instead)
- In the window that appears, select "Show Profiles".
5. Now, on the new window, select "Add..." and enter the name you wish to be associated with the account.
6. Windows will automatically take your credentials from your login to set you up with your new email profile.
7.Underneath the list of profiles, select the radio button underneath that says "Always use this profile", then select your new profile from the dropdown list so that it is the default when opening Outlook.